We are a music shop based at the Royal Quays Shopping Centre on the North East Coast, next to Newcastle Ferry Port and near Newcastle City Centre.
If you have any suggestions or comments please
Our Contact details:
54 Royal Quays Outlet Centre, Coble Dene, North Shields, Tyne & Wear, NE29 6DW, England
Phone: 0191 2966544
Fax: 0191 2966555
VAT: GB 911253952
Company Number : 07756908
|Making A Purchase|
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept most UK credit and debit cards and your payments are processed securely by PayPal. All prices are shown in GBP (Sterling). At present this is the only currency we are able to accept. Alternatively you may place your order and make payment via phone on 0191 2966544.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We now offer Click & Collect. Just complete the checkout as normal and we'll send send you an email within 1 working day to let you know when you're items will be available to collect from our Royal Quays Store. You'll pay in-store on collection.
Postage just £2.50 or FREE UK Delivery when you spend £25 or more.
The postage price above includes VAT.
Where do you post to?
We currently only accept orders from and post to addresses within the UK. Orders can also be sent to BFPO addresses.
How is my order sent?
Smaller packages are sent by Royal Mail and larger packages are usually sent by APC Next Day*.
*This excludes deliveries to Scottish Highlands & Islands.
When will my order arrive?
Wherever possible we will dispatch your items within 1 working day.
If any part of your order cannot be dispatched within 3 working days then we will contact you either by email or phone. You will always be emailed with the option to cancel your order if you would rather not wait.
To keep your delivery charge lower and offer free delivery over £25 we usually wait and post all items together which may mean a short delay.
Delivery usually takes 1-2 working days from date of posting, but may take longer if circumstances beyond our control disrupt postal services.
Please be aware that if your order is large in size or heavy it will be shipped by APC Overnight who will require a delivery signature.
We currently only deliver to your registered card or paypal address. If you are ordering for a school or organisation then please call us on 0191 2966544.
Missing, Damaged or Delayed Deliveries?
On the very rare occasion that any of these circumstances arise please contact us immediately.
|Back Orders If any part of your order cannot be dispatched within 5 working days then we will contact you either by email or phone. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK. 20% VAT is included in the price on any item where VAT is chargable. Some items we sell are Zero rated for VAT purposes. We send a VAT invoice with every purchase. Please contact us before making your purchase if you require more information about VAT.|
|Credit Card Security|
Payments are processed securely by PayPal and the secure padlock will appear in the address bar when you reach the payment pages.When the order is placed at our website, you choose to pay by Credit or Debit card you are redirected to the PayPal payment site where card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach Paypal's computers. They are not held in clear text on any web site.
|Reaching Us If you need to reach us, please or Send Us A Message, alternatively, you can call on 0191 2966544 or write to us at enjoymuzic Ltd, 54 Royal Quays Outlet Centre, Coble Dene, North Shields, Tyne & Wear, NE29 6DW, England|
|Privacy & Security|
We take your privacy very seriously. Any personal information that you submit on this website or provide in store will be transmitted and stored securely and will not be released to any other 3rd party organisations for advertising purposes. We may release your information to a 3rd party organisation if the order is to be shipped from them directly.
It is our policy fully to comply with the requirements of the General Data Protection Regulations (2018), the Private and Electronic Communications Regulations (2003) and any other UK and EU consumer legislation that applies.
What personal information we collect from you
On visiting and/or purchasing from our website or in store we may collect the following information about you:
- your full name
- your contact information including email address
- demographic information such as your postcode, preferences and interests
How we use your personal information
The personal information you give when you opt in to receive our newsletter or purchase products from our website or in store will be retained by enjoymuzic Limited on a database and will be used to process and dispatch your order, update our records and to contact you with information about relevant products, services or opportunities that we believe might be of interest to you.
If you have asked to receive our newsletters by email we will disclose your email address to our email distribution company that is fully compliant with UK and EU data protection regulations. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of every email sent to you.
In order to process your order we may need to disclose your personal information to credit card companies, data processors and service providers for processing and other similar purposes.
This website also uses Google Analytics, a web analytics service provided by Google in order to monitor general website usage. Google Analytics also uses "cookies", in accordance with the terms of their privacy statement. Google Analytics collects anonymous data, not personal data and is fully GDPR compliant.
Who holds your information
enjoymuzic Limited is the Data Controller for your information. If you have any questions about this, please contact us by calling 0191 2966544 or .
Please be assured that we are committed to keeping your personal information safe and many procedures are in place to safeguard this information and prevent any unauthorised access or disclosure.
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Control how your information is used
You can choose to restrict the collection and/or use of your personal information in the following ways:
" If you have previously agreed to our using your personal information for direct marketing purposes, you may change your mind at any time by calling us on 0191 2966544 or by .
We will not sell, distribute or lease your personal information to any third parties/organisations unless we have your permission or are required to do so by law.
You may request details of the personal information that we hold about you under the GDPR 2018 regulations. If you would like a copy of the information held on you please - please note a small fee may be payable.
If you believe that any information we have collected from you is incorrect, please phone, write to or email us as soon as possible, at the address on our 'Contact Us' page and we will amend your details immediately.
|Returns Policy enjoymuzic ltd has a 30 day no quibble returns policy on most items. Electronic items, CDs, DVDs, Computer Software, Jewellery and some accessory items (e.g. clarinet reeds) returns will not be accepted unless the item is faulty or returned unopened. All items should be returned wherever possible in the same condition you received them in and complete with all packaging. enjoymuzic ltd reserves the right to refuse to accept an item returned in an unacceptable condition.|
Under the 2014 Consumer Protection Regulations you have the right to cancel within fourteen days of your contract, or fourteen days of receipt of the goods (whichever is the longer). Should you cancel your order you will have your payment returned to your original payment card following our receipt of the goods in the specified condition.
Please do not send us any returned items until you have contacted us. If you wish to make a return please contact us by phone or email detailing your order number, the items to be returned and the reason. We will then issue a returns number together with further details.
You will be responsible for paying all return delivery charges unless the item is faulty. We can arrange a courier collection on your behalf - the cost of this can vary depending on the weight of the item but is limited to a maximum of £10 including VAT. If you choose to return an item by another courier or Royal Mail we recommend you send any items back by insured delivery as they remain your responsibility until we receive them.
Your rights to return goods are protected under the Consumer Protection Regulations 2014 which can be found at http://www.legislation.gov.uk/uksi/2014/870/contents/made