About enjoymuzic... We are a music shop based at the Royal Quays Shopping Centre on the North East Coast, next to Newcastle Ferry Port and near Newcastle City Centre.
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Our Contact details:
54 Royal Quays Outlet Centre, Coble Dene, North Shields, Tyne & Wear, NE29 6DW, England
Phone: 0191 2966544
Fax: 0191 2966555
VAT: GB 911253952
Company Number : 07756908
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept most UK credit and debit cards or PayPal and your payments are processed securely by WorldPay. All prices are shown in GBP (Sterling). At present this is the only currency we are able to accept. Alternatively you may place your order and make payment via phone, fax, or post.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
FREE Postage when you spend £25 or more.
We're currently running a long term special offer with our postage costs at just £2 with UK delivery absolutely FREE when you spend over £25.
All postage prices above include VAT therefore the checkout pages will show the net postage cost separate from the VAT.
Where do you post to?
We currently only accept orders from and post to addresses within the United Kingdom. Orders can also be sent to BFPO addresses.
Christmas Delivery 2013
Any order received by 3pm on Friday 20th December will be dispatched in time for the Royal Mail and Parcelforce last posting dates for Christmas. Orders received after this time will be processed as normal but are not likely to arrive in time for Christmas day. We are open and shipping orders every day except Christmas Day throughout the festive period.
If we are out of stock of any part of your order during December and can't ship in time for Christmas day we aim to let you know within 1 working hour so you can choose an alternative item or cancel your order.
How is my order sent?
Most of our packages are sent by Royal Mail or Parcelforce however we reserve the right to use an alternative carrier. It is not currently possible to select a preferred carrier.
When will my order arrive?
Wherever possible we will dispatch your items within 1 working day.
If any part of your order cannot be dispatched within 3 working days then we will contact you either by email or phone. You will always be emailed with the option to cancel your order if you would rather not wait.
To keep your delivery charge lower and offer free delivery over £25 we usually wait and post all items together which may mean a short delay.
Delivery usually takes 1-2 working days from date of posting, but may take longer if circumstances beyond our control disrupt postal services.
Missing, Damaged or Delayed Deliveries?
On the very rare occasion that any of these circumstances arise we will contact Royal Mail and follow their claims process for loss, damage and delay.
|Back Orders If any part of your order cannot be dispatched within 5 working days then we will contact you either by email or phone. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK. 20% VAT (from 4 January 2011) is included in the price on any item where VAT is chargable. Some items we sell are Zero rated for VAT purposes. Please contact us before making your purchase if you require more information about VAT.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Reaching Us If you need to reach us, please or use the Contact Us button above, alternatively, you can call on 0191 2966544 or fax us on 0191 2966555 or write to us at enjoymuzic Ltd, Royal Quays Outlet Centre, Coble Dene, North Shields, Tyne & Wear, NE29 6DW, England|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy enjoymuzic ltd has a 14 day no quibble returns policy on most items. Electronic items, CDs, DVDs, Computer Software, Jewellery and some accessory items (e.g. clarinet reeds) returns will not be accepted unless the item is faulty or returned unopened. All items must be returned wherever possible in the same condition you received them in and complete with all packaging. enjoymuzic ltd reserves the right to refuse to accept an item returned in an unacceptable condition.|
Under the EU Distance Selling Directive you have the right to cancel within seven days of your contract, or seven days of receipt of the goods (whichever is the longer). Should you cancel your order you will have your payment returned following our receipt of the goods in the specified condition.
Please do not send us any returned items until you have contacted us. If you wish to make a return please contact us by phone or email detailing your order number, the items to be returned and the reason. We will then issue a returns number together with further details.
Following receipt of your return we will refund the same card used for the purchase with the full purchase amount.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm